NANA FALIA INFOTECH

Training

Our experience tells us that training needs to start on day one and never stop. To ensure that we are flexible to your needs, many of our agent’s are cross-trained to work on a variety of accounts. We have three training programs: Customer Service and the specific details of Your Product.

Customer Service Training

Part I is completed immediately after an agent is hired. The new agents learn our Customer Service Code and how to apply it to every call. We give each agent the tools, knowledge and experience they need to provide the best service possible to our clients.

Part II of the Customer Service Training builds on the key concepts learned during Part I. It involves an interactive workshop which gives the agents the opportunity to role-play using real life call scenarios. After reviewing techniques for call control and empathy, the agents demonstrate what they have learned by role-playing difficult calls with the facilitator.

The Customer Service Refresher Course is continual; it is completed every 6 months. It is designed to remind and reinforce the importance of providing quality customer care. The content of these sessions is determined and presented by the agents themselves. They provide actual examples of calls they handled in which they demonstrated superior customer service, by going above and beyond what is normally expected. Our agents present their great ideas and provide us with new and innovative ways to constantly improve our services.

Accent Training

We recruit people with superior qualities and competencies specifically relevant to the client and project to which they are assigned for designing CD Cover, Flash and Animation, Logo Design, Software, Websites Flash Work and we delivers maximized productivity, Superior-satisfaction outcomes, and competitive business terms by applying our ‘Experience’ and ‘Knowledge’ to every challenge and every client partnership with the best experience of web designing and hosting which bring them additional responses from people around the globe.

Product Training

We encourage all of our clients to be an active part in training our agents. We want to learn from you so that we can become experts in your business and your market. We can also arrange online interviews for you to speak with our agents.

We depend on you to provide us with a background of your company history and the product or service you offer. We will summarize your information and capture your needs and provide consistency in our presentation. With your help, we will communicate this knowledge to our agents and they in turn will use this to talk and convince the customer.

Services

B2C Telemarketing Services

B2B Telemarketing Services

Web Designing Services